Data & Privacy
Your privacy is important to us. This Privacy Policy explains what personal data jlgg collects, how we use it, and the rights you have as a player based in the Philippines. Please read this page carefully before registering or using our platform.
Last updated: January 2025When you register and use the jlgg platform, we collect personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The types of information we collect include your full legal name, date of birth, mobile number, email address, and a valid government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years. We also collect financial information such as your preferred payment method details and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve performance. If you contact our support team, we may also retain records of those communications to assist with resolving your enquiry and improving our service quality. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
In addition to information you provide directly, our platform automatically records certain technical data each time you access jlgg. This includes your login timestamps, pages visited, games played, wager amounts, session duration, and any errors or technical events that occur during your session. This data is used primarily for security monitoring, fraud detection, and improving the overall platform experience for players across the Philippines. We may also collect referral source data to understand how players discover our platform, which helps us allocate resources effectively and improve our onboarding process. None of this automatically collected data is used to make automated decisions that would significantly affect your rights without human review.
jlgg uses the personal data we collect for a range of purposes that are directly connected to operating a licensed online gaming platform in the Philippines. The primary purpose is to create and manage your player account, verify your identity, process financial transactions, and provide access to our games and services. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements imposed by applicable Philippine authorities. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. We may use aggregated, anonymised data derived from player activity to analyse platform performance, identify popular game categories, and make informed decisions about future product development. We do not use your personal data for automated profiling that produces legal or similarly significant effects without your knowledge and consent.
If you have opted in to receive marketing communications from jlgg, we may use your contact details to send you information about promotions, new game releases, and platform updates that may be of interest to you. You can withdraw your consent to receive marketing messages at any time by updating your account preferences or contacting our support team. Withdrawing marketing consent will not affect the processing of your data for other purposes such as account management or regulatory compliance. We do not share your contact details with third-party marketers or sell your data for advertising purposes under any circumstances.
jlgg does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud prevention services, and cloud infrastructure partners. All third-party service providers who handle your data on our behalf are contractually required to process it only for the purposes we specify, to maintain appropriate security standards, and to comply with applicable Philippine data protection laws. In certain circumstances, we may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we receive a lawful request or are under a legal obligation to do so. We will notify you of any such disclosure where we are legally permitted to do so. Where your data is transferred to service providers located outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the requirements of the Philippine Data Privacy Act of 2012.
Protecting your personal data is a core responsibility that jlgg takes seriously at every level of our platform operations. We implement industry-standard technical and organisational security measures, including SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive data using encryption at rest, and strict access controls that limit who within our organisation can view your personal information. Our systems are monitored continuously for suspicious activity, and we conduct regular security assessments to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant Philippine authorities and affected players in accordance with our obligations under applicable law. We also encourage you to take steps to protect your own account security, such as using a strong and unique password, enabling any available two-factor authentication, and logging out of your account when using shared devices. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you use the platform at your own risk in this regard.
As a player based in the Philippines, you have a number of rights in relation to the personal data that jlgg holds about you, as provided under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected without undue delay. If you believe that your data is being processed unlawfully or that it is no longer necessary for the purposes for which it was collected, you may request that we delete or restrict the processing of your data, subject to any overriding legal obligations we may have to retain it. You have the right to object to the processing of your data for direct marketing purposes at any time, and we will honour such requests promptly. To exercise any of these rights, please contact our support team through the details provided on our FAQ page; we will respond to your request within the timeframe required by applicable law.
If you are not satisfied with how jlgg has handled your personal data or responded to a rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing data protection law in the country. We encourage you to contact us first so that we have the opportunity to address your concerns directly, but we fully respect your right to escalate the matter to the relevant authority if you feel it is necessary. Contact details for the National Privacy Commission are publicly available on their official website.
jlgg uses cookies and similar tracking technologies to ensure that our platform functions correctly and to improve your experience as a player. Strictly necessary cookies are essential for the platform to operate and cannot be disabled; these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. We also use functional cookies that remember your preferences, such as your preferred language or display settings, so that you do not need to re-enter them each time you visit. Performance and analytics cookies help us understand how players interact with the platform, which pages are most visited, and where technical issues may be occurring, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform and your ability to access some features. By continuing to use the jlgg platform after being informed about our use of cookies, you consent to the use of cookies as described in this section.
jlgg retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your account being active and for a reasonable period thereafter to comply with our legal, regulatory, and contractual obligations. Transaction records and identity verification documents are retained for a minimum period as required by Philippine anti-money laundering regulations and gaming licensing requirements, which may extend beyond the closure of your account. Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, we will securely delete or anonymise it in accordance with our data disposal procedures. If you request the deletion of your account, we will process your request promptly and remove your personal data from our active systems, subject to any data that we are legally required to retain for compliance purposes. We will inform you of any such retention obligations at the time of your deletion request so that you are fully aware of what data may be kept and for how long.
jlgg reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or the services we offer. When we make material changes to this policy, we will notify registered players via the contact details associated with their account and will update the "Last updated" date displayed at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal data. Your continued use of the jlgg platform following notification of any changes to this policy constitutes your acceptance of the updated terms. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page for guidance or contact our support team directly.
Our FAQ page covers the most common data and account questions in plain language. You can also review our Terms and Conditions or visit our Responsible Gaming page for related information. Ready to get started on the Philippines' most trusted mobile gaming platform?